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FAQ

WHERE IS MY ORDER?

We receive a lot of questions about our order times. We strive to send every order as quickly as possible! However, some orders have items that we craft-to-order which will extend the shipping times. We promise to ship all orders as quickly as possible and if any order or item will take more than 2-4 days to ship we will contact you to let you know the updated production time.


I HAVE RECEIVED CERTAIN ITEMS, BUT NOT ALL ITEMS FROM MY ORDER?

We ship our products from different warehouses around the world, and always do our best to ship your items from the closest warehouse to your location. However, this might mean that some items arrive on different dates than others, as they are shipped from different warehouses. We are constantly working on stocking up our warehouses with as many products as we can, but you can probably imagine this is not always possible. Rest assured, you will get all your items.

 

THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER.

All domestic delivery issues become the responsibility of the shipping carrier once it’s been shipped from our warehouse or suppliers. You can contact the shipping carrier to locate your package.


HOW DO DISCOUNT CODES WORK?

Only ONE discount can be applied on our Checkout page. You can add your discount code only after you click on Checkout while in your Cart.


WHAT IS THE STORE'S CANCELLATION POLICY?

For order cancellations, please contact us immediately via our contact page. We will respond to all emails within 24 hours. Once the order request has been processed by our warehouse (generally within a couple of hours) or manufacturers (generally within a 1 day), your order cannot be canceled.


HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

When you place your order, we begin making your items as quickly as possible. Each product requires some time for the construction and curing before we can ship. Most orders ship within 1 or 2 days. However, in peak seasons, shipment can take up to 3 business days.

When you order multiple products, the orders can come from different designers. In this case, it could happen that you will receive your products in different packages and at different times.

DELIVERY TIMES

USA Customers
7-14 Business Days
International Customers 7-21 Business Days

 

These are estimated delivery times. Sometimes there may be delays due to the shipping carrier or international customs sorting.


WHAT'S YOUR RETURN AND EXCHANGE POLICY?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Returns are accepted only under the following conditions:

  • The returned item must be unused.
  • All returns are subject to a $5.00 restocking fee per package.

We must be notified before returning any items. Please message us your full name, order number, and the item(s) you would like to return. Do not ship a product back unless it has been approved. Returned items must be in brand new condition and the original packaging as you received it.

Customers are responsible for ALL shipping costs when returning. Item total is refunded minus a restocking fee of $5. Find more information on our return & exchange section. Our customer service team is always here to help you with your concerns. Send us an email at info@naif-shop.com and we will get back to you within 24 hours.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need an exchange send us an email at info@naif-shop.com