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Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Returns are accepted only under the following conditions:

  • The returned item must be unused.
  • All returns are subject to a $5.00 restocking fee per package.

We must be notified before returning any items. Please message us your full name, order number, and the item(s) you would like to return. Do not ship a product back unless it has been approved. Returned items must be in brand new condition and the original packaging as you received it.

Customers are responsible for ALL shipping costs when returning. The item total is refunded minus a restocking fee of $5. Our customer service team is always here to help you with your concerns. Send us an email at info@naif-shop.com and we will get back to you within 24 hours. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

NaifShop will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to NaifShop

In a case of a missing package on orders placed in the United States we will offer a refund or send out a new package, this only applies to packages that were never delivered to you. If your package was delivered but you did not receive it, it is your responsibility to contact the post office and resolve the issue. It is your responsibility to contact the post office and file a claim for the missing package.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@naif-shop.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need an exchange send us an email at info@naif-shop.com